Full-Service RPA and Intelligent Automation Teams
Intelligent Automation Services
At Techyon, our innovative delivery model replaces traditional staffing by providing comprehensive support for the entire automation lifecycle. Our client-dedicated teams, reinforced by our in-house experts, can quickly and efficiently scale to meet the specific needs of any smart business process automation solution.
Automation Global Delivery Pods Supported
Award-Winning Delivery Approach
Our unique pod-based delivery approach ensures thorough coverage of all automation needs. Each dedicated pod includes business analysts, RPA engineers, and RPA leads, enabling quick and cohesive delivery of skilled process definition and solution design documentation. This cross-functional approach allows our clients to see rapid results from their automation initiatives. Supported by our robust Team ATLAS, each automation project pod is customized to meet specific client needs.
Whether it’s a human-in-the-loop solution, machine learning algorithm, or document processing automation, Techyon’s Team ATLAS provides specialized resources to fulfill all project requirements. We believe a siloed, “body-shop” approach is ineffective for long-term success in building, deploying, and supporting process automations. Our end-to-end solutions are designed to deliver ROI well into the future.
Structured Deliverables
Our RPA programs deliver development and production-ready environments, along with in-production processes that show quick time-to-value. All engagements produce comprehensive documentation, including Process Definition and Solution Design Documentation, UAT Test Plans, Support Run-books, and Deployment Guides.
In addition to successful automation deployment, clients aiming to scale work with our team to establish their Center of Excellence and implement a robust operating model. Techyon also provides process discovery engagements, citizen developer training programs, and process mining services to support every stage of the client’s broader transformation roadmap.
Automation Subscription Service
For organizations seeking to scale their automation programs, managing bot licenses and related expenses can be challenging. Techyon’s RPA365 offers a flexible subscription service designed for organizations looking to start and scale their automation programs without a significant upfront investment.
With a monthly subscription fee covering only the necessary products and services, RPA365 is the most adaptable model for launching and expanding automation initiatives.
RPA Success Stories
Claims Correction and Resubmission in Healthcare
Objective: Automate the processing, correction, and resubmission of insurance claims.
Solution: The process was divided into two automations: one for ITS Claims and another for local claims. The bot extracts information from emails containing claims with errors, logs into the record system, searches for each claim, corrects errors, attaches notes and EOB codes, and notifies the SME upon completion.
Business Goals:
- Improve Employee Utilization
- Enhance Employee Productivity
- Reduce Errors
- Minimize SME Claim Interaction
Results:
- 2.5 Minutes Automated Claim Processing Time
- 1,300+ Monthly Man-Hour Savings
OCR Invoice Processing in Manufacturing
Objective: Automate the manual process of locating and uploading invoices into the SAP system.
Solution: Integration of Optical Character Recognition (OCR) within the automation to read PDF invoices and accurately enter data into SAP. The bot sorts emails, locates invoices, extracts critical information, categorizes invoices, logs the work, and emails a report for approval and auditing.
Business Goals:
- Increase Efficiency
- Speed Up Invoice Processing
- Improve Customer Service
Results:
- 6,000+ Invoices Processed Monthly After Automation
- 180+ Monthly Man-Hour Savings
Customer Service Center Desktop Automation in Financial Services
Objective: Improve the efficiency of customer service centers handling over 2 million participant calls annually.
Solution: Implementation of an RDA Bot as a digital assistant on CSR desktops to pull up relevant customer and plan information in real-time, triggered by specific commands or actions.
Business Goals:
- Update Internal Systems in Real-Time
- Improve Data Accuracy
- Reduce Repeat Customer Calls
- Reduce Cycle Time
- Increase Customer Satisfaction Rate
Results:
- $390,000+ Annualized Savings
- 92% Call Time Reduction
Suspense Processing Automation in Mortgage Loan Servicing
Objective: Automate the management of borrower suspense accounts to allocate funds accurately.
Solution: Creation of an automation that processes daily loans, pays fees, and advances payments based on priority, significantly reducing manual errors.
Business Goals:
- Give Employees More Time for Other Tasks
- Increase Customer Satisfaction
- Eliminate Errors
Results:
- $13,000+ Monthly ROI
- 320+ Monthly Man-Hour Savings
RPA Transforms Operations at Major Oil and Gas Corporation
Objective: Implement RPA to understand its business value beyond time and monetary savings.
Solution: Within three months, Techyon delivered two complete processes, resulting in significant monthly returns. This success led to the implementation of 75+ automations, an extensive two-year pipeline, and further digital transformation with integrated OCR and Machine Learning technology.
Results:
- Over $15,000 returned monthly
- Comprehensive digital transformation initiatives
Conclusion
Techyon’s intelligent automation services provide a comprehensive, award-winning approach to RPA. Our full-service teams, specialized experts, and structured deliverables ensure that clients achieve rapid and sustainable results from their automation initiatives. Contact us to learn more about how we can transform your business processes through intelligent automation.