Salesforce Health Cloud at Techyon
Integrate with EHRs via botConnector, convert fax-based referrals directly into Salesforce, and deliver HIPAA-compliant healthcare forms.
Reimagine Patient, Member, Provider, and Customer Engagement
It takes a combination of industry expertise and technology — starting with a platform proven to provide access to shareable data, visibility into the entire healthcare journey, and meaningful insights at every touchpoint. Techyon possesses deep industry and platform expertise in deploying Health Cloud for health and life science companies.
Coordinate Post-Acute Care
This feature integrates information into a single view of each patient. As it adds data, Health Cloud collects, analyzes clinical and preclinical information (diagnoses and demographics), and identifies risk factors so clinicians can focus on the patients who need it most.
Scale Member Care Management
Health Cloud is designed to help you scale your healthcare management programs. By more effectively delivering medicines to patients through pre-authorization, registration, and follow-up, teams can reduce operating costs while giving patients the best opportunity to achieve positive health outcomes.
Personalize Contact Center Experiences
With individual case management from any hotspot (mobile, landline, or internet), companies can categorize and personalize patient needs. Self-service capabilities are enabled with HIPAA-compliant mobile apps built on the Salesforce platform. Everything from making an appointment to connecting patients to the right doctor happens from a single console.
Provider Solutions
True patient engagement demands timely, relevant communications and insights across all devices. Health Cloud makes it easier to include care coordinators, service agents, and caregivers in personalized healthcare journeys. By connecting EHR data, treatment plans, and patient preferences, providers can drive better outcomes.
Pharma/Biotech Solutions
Whether it’s clinical trial enrollment or therapy-specific services, Salesforce Health Cloud can help you streamline processes, drive innovation, reduce complexity, and achieve greater results from patient support programs.
Medical Device Solutions
As a unified digital platform, Health Cloud takes the guesswork out of managing commercial processes, building and maintaining relationships with providers, and engaging with patients on a more personal, compliant, and effective level.
Use Case: Large Healthcare System
Challenges
- Inability to Track & Manage Referrals
- Unable to identify key performance metrics, creating an inability to make timely changes
- Unable to prioritize resources due to late and/or no actionable information
- 5x higher than average cost to acquire new providers and patients
Solution
- Health Cloud & Referral Management: Rapidly identifies and surfaces key performance metrics
- Master repository of clinical staff across all hospital system locations
- Connected Service: Marketing Cloud set up core journeys in Marketing Cloud for targeted campaigns, leveraging historical patient transaction history to drive digital patient engagement
Results
- Health Cloud provided the ability to scale communications and referral management across the various system units
- Hospitals were able to engage with patients and caregivers across various locations using analytical data
Why Partner with Techyon on Your Salesforce Journey?
As a Salesforce Certified Development Partner, Techyon helps healthcare organizations understand and implement Health Cloud and related technologies. We also integrate Salesforce Health Cloud with other third-party platforms like Marketing Cloud and EHR systems. Salesforce Health Cloud implementation will help you effectively manage patient risks, easily segment patient groups for effective coverage, and successfully convert potential patients.
