Automation Monitoring and Support
Robotic Operations Center (ROC)
Automation Monitoring
Automation Monitoring: Active monitoring of automations to ensure successful completion, crucial for time-sensitive, high financial impact, or regulatory-compliant processes.
Code Changes: Business logic updates, bug fixes, code improvements, and standardization to adapt to frequent changes in website/application interfaces or to add new features.
Automation Incidents/Failures: Handling automation failures, restarts, input format corrections, website/application issues, or credential resets to ensure smooth operation.
Platform/Environment Maintenance: Maintenance, upgrades, and monitoring of platforms, virtual machines, and applications to prevent processing issues and ensure timely automation starts.
Robotic Operations Center (ROC)
Who is Techyon ROC?
Support Engineers: Specializing in RPA support methodology, monitoring, incident management, data management, and business user communication. They are the frontline specialists who preemptively identify and resolve issues.
Automation Engineers: Focused on process optimization, new feature integration, code repairs, incident resolution, and standardization. They ensure the continuous enhancement and repair of your automations.
Infrastructure Engineers: Experts in RPA infrastructure design, troubleshooting, platform upgrades, and new feature installation. They support the foundation of your RPA program.
Why Choose Techyon Our Services?
Managed ROC Benefits
Scalable: Support scales with your RPA program, providing high-quality, cost-effective support for programs of all sizes and maturity levels.
Customizable: Tailor support hours, team size, and services to meet your specific needs.
Capacity Driven: Developers can focus on new projects while ROC supports and maintains existing automations, determining optimal support levels for your program.
Continuity: Automation knowledge remains within the program, reducing concerns about employee turnover.
Service Level Agreements (SLAs): We provide Response and Resolution SLAs to align your support team with your business priorities, ensuring accountability and efficiency.
About the ROC
- Automation errors and issues
- Downtime
- Code corrections and changes
- Business process and application changes
- Input and output issues
- Dashboard and reporting struggles
Addressing Unmanaged RPA Issues
- Increased automation downtime
- Lower ROI
- Issue backlogs
- Business disruptions