Sales & Service Cloud
As a seasoned Salesforce partner, Techyon delivers premium services on Salesforce’s core platforms. Our expertise encompasses health assessments, best practice implementation, new instance setup, and the development of custom applications and integrations.
How Techyon Supports Your Salesforce Journey
With decades of experience as a certified Salesforce partner, Techyon excels in implementing Sales and Service Cloud, Salesforce’s core CRM solutions. Our services focus on:
New Implementations
Optimize your sales processes to drive high-velocity sales. We integrate Salesforce’s out-of-the-box capabilities with your data and technologies for a tailored solution.
Process Redesign
Transform your organization with modern tools and streamlined processes for improved efficiency.
Health Checks & Best Practices
Leverage our deep platform expertise to guide your business processes, ensuring you maximize your investment in Salesforce.
Integrations
Connect Salesforce to both internal and external systems, enhancing your sales and customer service operations with state-of-the-art technology.
Use Case: Mid-Size Pharmaceutical Manufacturer
Challenge
- Outdated legacy technology
- Compliance issues
- Multiple systems with manual integration
- Customer service processes did not reflect the organization’s innovative image
Solution
- Implemented Salesforce Service Cloud to drastically enhance the customer experience with real-time updates
- Improved delivery and return processes for hospitals and patients
- Connected Service Cloud with the organization’s intake system, data warehouse, and production facilities
Results
- Achieved a 200% reduction in average time to handle and close service requests
- Ensured 100% transparency and visibility into each process step and across departments
- Transformed customer service processes, increasing engagement and satisfaction, which facilitated business scaling
Why Partner with Techyon for Your Sales or Service Cloud Journey?
The Salesforce platform, particularly Health Cloud, can significantly improve medical care, operational efficiency, and strategic decision-making through real-time data access on any device. Techyon, as a Salesforce Certified Development Partner, is dedicated to helping organizations leverage Health Cloud and related technologies. We also integrate Salesforce with third-party platforms like Marketing Cloud and EHR systems. Our goal is to help you manage patient risks effectively, segment patient groups for optimal coverage, and convert potential patients successfully.
